Speech-to-text innovator Ai-Media today released the result of its independent external captioning quality audit, achieving a score of 99.13% measured by the international NER benchmark.

Speech-to-text innovator Ai-Media today released the results of its first independent external captioning quality audit, achieving a score of 99.13% measured by the international NER benchmark.

Ai-Media provides captioning for television broadcasters including Nine Network Australia, Foxtel, Fox Sports, Australian News Channel (Sky News), and others. The result announced today is for Ai-Media’s first quarter of service to the Nine Network ending March 2014, based on an independent external auditor sampling and scoring 13 programs at random.

Ai-Media is the first Australian captioning provider to appoint an independent auditor to assure quality for its clients and their viewers. NER is an international standard that stands for Number, Edition error and Recognition error. It measures the speed of captions, the delay between speech and caption text, and the number and types of errors.

Ai-Media CEO Tony Abrahams said: “We will publish the results of our independent quality audits as part of our commitment to transparency and continuous improvement. Quality sits at the heart of everything we do, and we have internal quality processes and measurement in place across the business. We welcome comments and feedback directly, and via our social media sites.”

Independent quality auditor Robert Scott said: “Notable in the review was Ai-Media’s commitment to delivering block captions for the Nine Network’s News and Current Affairs programming. This synchronous presentation of accurate caption text results in increased quality scores and most importantly better comprehension by the viewer”.

Read the full Media Release.

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